Important Information
Policies
To help make your stay at Sonesta Simply Suites Chicago Libertyville in Libertyville as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The main details are straightforward, though housekeeping and pet fees deserve attention on longer stays.
The policies at Sonesta Simply Suites Chicago Libertyville reflect its extended-stay format, particularly in the areas of housekeeping, pets, and optional services. Each room includes a kitchen and standard long-stay amenities, but cleaning frequency, early arrival, late departure, rollaway beds, and pet accommodation may involve restrictions or additional charges.
- Check-In
Standard check-in begins at 4:00 PM. Early check-in may be available for an additional fee, subject to availability.
- Check-Out
Check-out is required by 11:00 AM. Late check-out may be arranged for a fee when availability permits.
- Front Desk Hours
The hotel states that its front desk operates daily from 7:00 AM until 11:00 PM. An on-call associate remains available after hours for late arrivals and emergencies.
- Minimum Check-In Age
The primary guest must be at least 21 years old to check in.
- Identification and Payment
A government-issued photo ID and a credit card may be required at check-in for incidental charges. The property lists both credit cards and cash among accepted payment methods, although reservation-specific payment conditions may differ.
- Deposit Requirements
No fixed incidental deposit amount is currently published in the available property information. Guests should review the booking confirmation or contact the hotel before arrival for the amount and payment method attached to the reservation.
- Pet Policy
Up to two well-mannered pets are permitted in each suite, with no published breed or weight restrictions. The fee is USD 75 for stays of up to seven nights and USD 150 for longer stays. Service animals are exempt from pet fees. Pets cannot be left unattended, and pet-friendly inventory should be confirmed before arrival.
- Smoking Policy
The property is smoke-free. Smoking is not permitted inside guest rooms or indoor common areas.
- Children and Extra Beds
Children are welcome. Rollaway beds may be available for USD 10 per night, while cribs are not listed as available. Extra beds should be requested before arrival because availability is limited.
- Housekeeping Policy
Full-service housekeeping is scheduled at 14-day intervals for guests staying longer than 14 days. Additional towels, coffee, tea, and selected supplies can be requested from the front desk.
- Cancellation Policy
Cancellation conditions depend on the rate selected. Some reservations permit free cancellation before a stated deadline, while discounted or restricted rates may be nonrefundable. The exact deadline and penalty displayed for the chosen room should be checked before confirmation.
- Special Requests
Accessible room features, connecting suites, pet-friendly inventory, early check-in, late check-out, and rollaway beds are subject to availability. Additional charges may apply, and requests are not guaranteed until confirmed.
- Events and Registered Guests
Parties and group events are not permitted inside the property. Only registered guests are allowed in guest rooms.